Solutions
IMPACT
BUSINESS PROCESS OPTIMIZATION
This solution offers clients experience in investigating, mapping and quantifying formal and informal processes as they exist; and, then assisting our clients to optimize their processes to meet their goals and objectives. The process optimization is applied to internal and external work flows with positive impact.
PROJECT GOVERNANCE CONSULTING
This solution aggregates experience and resources to assess and report how project governance impacts organizational performance; especially for those projects in which the client and one or more of the client’s vendors are collaborating together. This solution facilitates collaborative reporting structures, introduces automation for report consolidation and incorporates audit and verification functions in real time.
CYCLE TIME IMPROVEMENT
This solution provides independent and objective review of current work flows and the resulting impact on performance; which are then modeled to facilitate plausible alternatives capable of revealing inherent process efficiencies gains.
QUALITY CONTROL
This solution begins with a deep understanding of service assurance and the level of effort required to achieve Flawless Execution. We believe process development is a collaborative effort which leads to maximum impact on the ability to “get it right the first time”.
INNOVATION
INCUBATION CENTER
A hosted environment for subject matter experts to collaborate on finding solutions to challenges what others consider too difficult to resolve. Priorities are established to: Receive inquires from within the organization; Send SMEs into the organization to explore; and, farm opportunities from other happenings around the industry.
RIGHT-SHORING COMPETENCE CENTER IMPLEMENTATION
Collaborating with clients to identify, attract and retain talent from around the world while keeping cost for competence competitive. The result is an expanded global outreach, a more mobile resource and diversity of expertise and experience.
ANALYTICS
Assisting clients in utilizing analytics to improve business performance. We do so by deriving mathematical algorithms and encoding them as software tools which transforms data into real time information. Armed with insight, leaders and organizational teams are able to work smarter and more effectively.
AUTOMATION
Helping our clients to identify recurring activities that have sustainable demand and would benefit from robustly industrialized process controls and standardization. The result of automation is reduced cycle-time, improved quality and lower cost per unit completed.
HELP-DESK DESIGN & OPTIMIZATION
Our solution is offered to our client to fill-in the gap for projects requiring high volumes of tasks and/or differing competence. Help-Desk provides a cost effective solution to ensure projects stay on time and on budget, disseminates information repeatedly, collects and correlates information in real time, performs check-in and close-out functions, monitors activities and answers questions.
TRANSITION & TRANSFORMATION
ADVISORY CONSULTING
We assist clients seeking to optimize their internal ways of working by inventorying, analyzing and modernizing business processes, methods and procedures, tools and training techniques.
PROJECT MANAGEMENT
We support clients with state of the art professional project management expertise, following industry standards in accordance with PMI. We can apply this solution end to end within project life cycle or customized specific application to any of the five process groups. Our experience is based on leading large multi-cultural and multi-generational project organizations.
AUDITS, INVESTIGATIONS AND SECURITY
Our solution offers clients certified resources with practical experience to perform a one time (snap shot) audit or sustained audit program essential to project management, event level investigations including root cause analysis reports and site level security.
CUSTOMER FEEDBACK SYSTEMS
Our extensive experience designing customer feedback processes allows us to design a process customized to your business that will draw out customer perceptions and reveal actionable trend data. By collecting your customers’ feedback and then using it to enhance your product or service offerings, you can dramatically increase your customers’ loyalty while simultaneously improving overall profitability.